Shipping Policy

Shipping policy

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

 

In-store pickup

You can skip the shipping fees with free local pickup at 196 Parkdale Ave North, Hamilton ON. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business day. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 10-5 on Monday to Saturday & 11-5 on Sunday. Please have your order confirmation email with you when you come.

International Shipping

We offer international shipping to most countries

Shipping charges for your order will be calculated and displayed at checkout. 

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GRIM Studios/BodyALTAR is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within the estimated number of days of receiving your shipping confirmation email, please contact us at info@grimstudios.ca with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We DO NOT accept returns.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@grimstudios.ca with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@grimstudios.ca